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Pro Kleen Carpet Cleaning San Diego

1.0 from 1 review
Added by Troy P.
32.758493, -117.131065

4465 Kansas St,
San Diego, CA ,
92116, United States

Get directions

+1 61 9353 1010

http://www.ProKleenCar...

It's no secret what has kept us in business for over 20 years. We take pride in what we do and our work reflects that. We believe in quality work at a fair price. We are dedicated to excellence and our number one goal is to make our customers lifetime customers, not just an in and out job.

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1 Review

Pro Kleen Carpet Clean... was first reviewed by Ryan Z. on 08 December 2014

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Ryan Z. Member since: December 2014 1 Reviews

1.0

I contacted Pro Kleen Carpet Cleaning based on the positive reviews provided an another San Diego carpet cleaner review site. The office promptly assigned a serviceman to come to the house within a couple days. The office quoted me a price of $211.00 for cleaning and deodorizing the carpet in 3 bedrooms, which was suppose to be their best cleaning package I also requested cleaning and deodorizing 3 hallway runners. The office said the serviceman assigned to the job would quote me a price when he got to the house.
The San Diego carpet cleaner arrived at 8:15 am and came in to take a look at the work needed to be done. He measured the hallway runners and initially quoted me a price of $35.00. I wanted to make sure that the price included both cleaning and deodorizing. He said no that did not include deodorizing and it would cost an additional $40.00 for a total of $75.00. I thought that was excessive since each bedroom was costing less than $71.00 and told him I didn't want to pay that much for the runners. He then changed his mind and said he had made a mistake on his calculation and to clean the runners, but not deodorizing, would actually cost $43.00. I felt he was being dishonest, but needed the carpets cleaned, so, I let him do the 3 bedrooms and the hallway runners (without the deodorizing). He scratched out the initial price of $35.00 for the runners and wrote in $43.00 on the ticket.
Once he got the equipment into the house, he went outside and took a 10 to 15 minute call phone before completing the work. The entire job took less than 2 hours. He arrived at 8:15 am and drove out at 10:15 am, which included getting the equipment into the house and putting it back into his truck, plus his phone call. He said it would take about 4 hours for the carpets to dry. However, I found he used so much water on the carpets that it took them over 24 hours to dry and I had to setup fans circulating for all that time. What a mess and poor carpet cleaning san diego job job I paid for.
Just for other San Diego California customers information, this serviceman told me he was a contact worker and not a Pro Kleen carpet cleaning employee. Obviously, I got the worst contract serviceman.

Reviewed on: 08 Dec 2014

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